FAQ

How Do I Place an Order?

Ordering is completely safe and easy!
We take the security of your payment information very seriously, ensuring it through two key measures:

  • PCI-DSS Certified: Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, fully compliant with global standards for processing cardholder data.

  • End-to-End Encryption: We use advanced encryption technology to protect your credit card details, billing address, and all other payment-related information.

You can shop with confidence knowing that every transaction is 100% secure.

Is My Payment Information Safe?

Absolutely! Your security is our top priority.

  • Our payment system is PCI-DSS certified, meeting global security standards for handling cardholder data.

  • End-to-end encryption ensures your personal and payment details remain fully protected.

Rest assured — your payment information is completely safe with us.

Order Processing & Delivery Time

Our order process includes two simple stages:

  1. Processing: Once your order is confirmed (usually within 12 hours after payment), we’ll process and ship it within 2 business days.

  2. Delivery Time:

    • Domestic Orders: 3–8 business days

    • International Orders: 5–22 business days (depending on your region and customs procedures)

Order Tracking

Yes, you can track your order anytime.
Once your order has been shipped, we’ll email you a tracking number.
You can also find it in the “Order History” section of your account.

Use this tracking number on the carrier’s website (such as UPS or DHL) to view your shipment’s real-time status and estimated delivery date.

 

Shipping Fees

We offer free standard shipping on all orders — no minimum purchase required.


Product Assembly

No assembly required.
All products are fully pre-assembled before shipping.
Simply open the package and your product is ready to use — no tools, no hassle.


Return Policy

We provide a 30-day return guarantee for all products.
If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
We’ll cover all return shipping costs.


Customer Service

Need help? Our customer support team is always ready to assist.
Email: msmarinucc21i@gmail.com

Quick Tip: When contacting us, please include your order number (if available) and a brief description of your issue (e.g., order inquiry, return request, or shipping problem).
Our team responds within 48 business hours (Monday–Friday, excluding holidays).